Independent Complaints Advocacy – Cloverleaf Advocacy

• Age Range
  All Ages

An Independent Health Complaints Advocate is specially trained to help people through the NHS complaints process.

It’s a statutory service which means that anyone making a complaint about the NHS has a right to advocacy support.

People can have help from an advocate at any point in the complaints process.

What does an Independent Health Complaints Advocate do?

• Help the person understand the complaints process.
• Support the person to make a complaint in writing.
• Keep in touch with the person about progress with their complaint.
• Attend complaints meetings with the person.
• Help the person understand the outcome of their complaint
• Help people take their complaint to the Ombudsman if they are not happy with the result

Who can make a referral?

Anyone who wants support from an advocate

If you want to make a referral for someone else, you would need to get their permission first